Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Sendsentry website and services, including any content, functionality, and features offered on or through our platform (collectively, the “Service”). By accessing or using Sendsentry, you agree to be bound by these Terms. If you do not agree with any part of the Terms, you must not use the Service.

Overview: Sendsentry (operated by IT Global Services, LLC) provides tools and services for email infrastructure auditing, continuous monitoring of email deliverability and security, email validation, and related features designed to improve sender reputation and email

performance. Our users include individuals and businesses seeking to optimize their email systems. The following Terms outline the rules and obligations of using Sendsentry, as well as disclaimers and limitations of our liabilities to you.

Definitions

For clarity in these Terms, we define certain capitalized terms as follows:

• “Sendsentry,” “Company,” “we,” “us,” or “our” – refers to IT Global Services, LLC, doing business as Sendsentry, including our owners, officers, directors, employees, contractors, and agents. Sendsentry is the provider of the Service.

• “Service” – means the Sendsentry online platform, website, and all services, tools, and features provided by Sendsentry, including but not limited to email infrastructure audit services, deliverability monitoring, email validation tools (credit- based or otherwise), analytics dashboards, alerts, reports, and any other products or services offered via our site or applications.

• “User” or “you” – refers to any person or entity who accesses or uses the Service, whether by browsing the website, creating an account, or using any of our tools. This includes both free (unregistered) visitors and registered customers (whether on a free trial, free tier, or paid subscription).

• “Account” – refers to the registered account you create on Sendsentry to access certain features of the Service. An Account may be created via traditional sign-up (email/password) or via OAuth through an authorized third-party platform. Each Account is associated with a single user or legal entity.

• “Content” – means all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials accessible via the Service. This includes content provided by us (such as the text on our website, images, software, and reports we generate) as well as content that you, the user, input or upload (such as domain information for audits, email addresses for validation, or configuration details you provide). User-provided content is also

referred to as “User Data.”

• “Third-Party Services” – refers to any third-party websites, services, or products that may be integrated with or used by Sendsentry in delivering the Service (for example, Stripe for payments or Google for OAuth login and analytics).

• “Subscription” or “Plan” – refers to a paid service plan for ongoing Sendsentry services (such as monthly or annual monitoring plans, or recurring purchases of

email validation credits). A Subscription is typically billed on a periodic basis (e.g., monthly or yearly) and renews automatically unless canceled.

• “Consumable Products” – refers to items or credits that are used as they are consumed, such as email validation credit packages. These are typically deducted from your balance as you use the service (for example, each email validation may consume one credit from a purchased bundle).

These definitions are provided for convenience and clarity. They apply throughout these Terms, and any term not defined here will have its plain English meaning in the context it is used. In case of any ambiguity in interpretation, these Terms will be construed without strict draftsmanship in favor of either party.

Acceptance of Terms

By accessing or using any part of the Service, you confirm that you accept these Terms and agree to comply with them. If you are using Sendsentry on behalf of a company or other legal entity (for example, as an employee or contractor of a business), you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” shall refer to the entity. If you do not have such authority, or if you do not agree with these

Terms, you must not use the Service.

You understand that these Terms, together with our Privacy Policy (which is incorporated herein by reference), form a binding legal agreement between you and Sendsentry. Additional terms may apply to specific features or offerings (for example, if we offer a promotional free trial or beta features, we may provide additional terms for those). In the event of a conflict between these Terms and any additional terms for a specific feature, the additional terms will govern for that feature to the extent of the conflict.

User Accounts and Registration

To access many features of Sendsentry, you must create a User Account. The following terms apply to account registration and maintenance:

• Account Information: When you register for an account, you agree to provide true, accurate, current, and complete information about yourself (or your organization, if applicable) as prompted by our registration form. You also agree to update such information promptly to keep it accurate and current. We are not responsible for any communication or service issues arising from outdated or incorrect account information provided by you.

• Account Credentials: If you create an account with an email and password, you must choose a secure password. You are responsible for maintaining the confidentiality of your password and any credentials used to access your account. If you register via an OAuth provider (like Google Sign-In), you will authenticate through that provider and abide by their authentication rules; you are still responsible for any actions taken through your Sendsentry account connected to that login.

• Unauthorized Access: You must notify us immediately at support@Sendsentry.com if you suspect or become aware of any unauthorized access to or use of your account or any security breach. We are not liable for any loss or damage arising from your failure to keep your account credentials confidential. You may be held liable for losses incurred by us or others due to such unauthorized use.

• Multiple Accounts: You may not create multiple accounts for the purpose of abusing our services or bypassing restrictions. Each user or organization should

maintain only one account unless expressly permitted by us (for example, you might have one personal account and one separate business account).

• Account Eligibility: We do not impose specific age or geographic restrictions for account creation (we welcome users globally). However, by creating an account, you represent that you are at least the age of legal majority in your jurisdiction (or have parental/guardian consent if you are a minor but above the age of 13). As noted in our Privacy Policy, our Service is not intended for children under 13. If you are under 13, you are not permitted to create an account or use the Service.

• Account Termination: You may close your account at any time by contacting us or using available account deletion tools (if provided). Please note that residual data may remain in our backups or logs for a period as outlined in our Privacy Policy. We reserve the right to suspend or terminate your account as described under Termination below.

By using Sendsentry, you agree to use the Service responsibly and abide by all applicable laws and these Terms. In particular, you agree not to engage in any of the following prohibited activities:

Violating Laws or Regulations: You will not use the Service in any manner that violates any applicable law or regulation. This includes (but is not limited to) all data protection and anti-spam laws. For example, if you use Sendsentry’s email validation or monitoring tools, you must ensure that you are legally permitted to use and process the email addresses or domains you enter (e.g., that you have obtained

email contact lists in compliance with laws like CAN-SPAM, GDPR, or other anti- spam/privacy regulations).

• Unauthorized Access and Security Violations: You will not attempt to gain unauthorized access to any portion of the Service or any related systems or networks. This means you must not hack, scan, or test the vulnerability of our infrastructure without authorization. Additionally, you shall not decrypt, decompile, or reverse engineer the software or Service (except to the extent such activities are expressly permitted by law notwithstanding this prohibition).

• Interference with the Service: You will not interfere with or disrupt the integrity or performance of the Service. This includes not engaging in activities like introducing viruses, worms, Trojan horses, malware, or any other destructive code; not launching any form of denial-of-service (DoS) attack; and not using any automated system (like scripts or bots) to send more request messages to the Service than a human could reasonably produce in the same time.

• Improper Use of Features: You will use our tools and features only for their intended purposes. For example, our email validation service should be used to

clean and verify email lists that you own or have rights to use for lawful communication. You must not use Sendsentry’s services to verify or scrape email addresses that you have obtained improperly or to assist in sending unsolicited mass emails (“spam”). Likewise, you should only monitor domains or email systems that you own or are authorized to manage. Misuse of our features for illicit or unauthorized purposes is strictly prohibited.

• Intellectual Property Violations: You will not copy, reproduce, distribute, republish, or create derivative works based on any part of the Service or its Content (other than your own User Data) without our prior written consent. This also means you won’t remove or obscure any copyright, trademark, or other proprietary notices on the Site or reports.

• Impersonation and Misrepresentation: You shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity or affiliation with a person or entity while using the Service. For instance, you cannot create an account using someone else’s name or a fake identity, and you should not mislead others as to who is performing an audit or posting any content.

• Harassment or Illegal Conduct: You will not use the Service to harass, abuse, or harm others, nor to post or transmit any content that is unlawful, defamatory,

libelous, threatening, pornographic, obscene, or otherwise objectionable. Any content submitted through the Service must comply with all applicable content standards (if we provide forums or community features, those will have their own guidelines you must follow).

• Automated Queries: Except as may be expressly permitted by Sendsentry (for example, through an API with a separate agreement), you will not use any automated system to access the Service in a manner that sends more requests to our servers than a human can reasonably produce in the same period. Scraping, crawling, or caching content from the Service without permission is prohibited, except for publicly accessible content for the sole purpose of search engine indexing (and in accordance with our robots.txt file).

User Responsibilities: You are responsible for all of your activity in connection with the Service and for all User Data that you submit or upload. You represent and warrant that you have all rights and permissions necessary to submit your User Data to the Service and to utilize it (and any results from the Service) as contemplated by these Terms. Sendsentry is not responsible for the accuracy, quality, integrity, legality, or reliability of any User Data you provide or of the results obtained by using our Service on your data (for example, we provide analysis and recommendations, but it’s your responsibility to review them and

decide on actions). If you violate the above acceptable use provisions or any other aspect of these Terms, we may take action including removing or disabling access to your content, suspending or terminating your account, and, if necessary, reporting you to law enforcement authorities. We reserve the right to investigate any violation of these Terms or misuse of the Service.

Payments, Subscriptions, and Refunds

Certain Sendsentry services are provided for a fee, such as premium audits, monitoring subscriptions, and email validation credit packages. The following terms apply to fees, billing, and refunds:

Fees and Pricing: The fees for our services are as set forth on our website (for example, on our Pricing page) or as otherwise communicated to you in writing. We may offer various plans including one-time services (e.g., a one-time Email Audit package) and recurring subscription plans (e.g., monthly or annual monitoring plans, or monthly credit bundles). All prices are listed in U.S. Dollars (unless otherwise specified) and are subject to change. We reserve the right to modify our pricing or introduce new fees with prior notice to you (price changes will not apply retroactively to services already purchased, but they would apply upon renewal of a subscription).

• Taxes: Our fees do not include any applicable sales, use, value-added, or similar taxes. You are responsible for any taxes or duties payable on the services provided to you (other than taxes on our income). If we are required to collect taxes from you, we will add such taxes to the fees and charge or invoice you accordingly.

• Billing and Payment: By purchasing a paid Service (including signing up for a subscription or buying credits), you authorize us to charge your chosen payment method (such as a credit card) through our secure payment processor (e.g., Stripe) for the applicable fees. For subscriptions, you agree that we may charge your payment method automatically on a recurring basis (monthly or annually, depending on your plan) without further action by you, until you cancel the subscription. If any payment is not successfully settled (due to expiration, insufficient funds, or otherwise) and you do not cancel the account, we may suspend your access to the paid features until payment is received. You must provide current, complete, and accurate billing information. If your card expires or billing info changes, you should promptly update your account or it may result in interruption of service.

• Auto-Renewal: Subscriptions will automatically renew at the end of each billing cycle (e.g., at the end of each month for monthly plans, or each year for annual plans) unless you cancel the subscription before the renewal date. By default, the renewal will be for the same duration and at the then-current price of your plan, unless otherwise stated at the time of original purchase. We will charge your designated payment method on the renewal date for the subscription fee and any applicable taxes. If you do not wish for a subscription to renew, you must cancel it in your account settings or by contacting support prior to the renewal date. Please note that if you cancel a subscription, you will typically continue to have access to the paid Service until the end of the current billing period, and no further charges will be made, but you will not receive a refund for the remaining period except as stated otherwise.

Refund Policy: We want you to be satisfied with our services. Our refund policy is as follows:

• For non-consumable one-time services (such as a one-time Email Audit purchase or similar stand-alone product that is not a recurring subscription and not a usage-based consumable), we offer a 30-day refund from the date of purchase. If you are unsatisfied with the service provided, you may request a refund within 30 days. We reserve the right to ask for feedback regarding your dissatisfaction (to improve our services) and to deny refund requests that fall outside the 30-day window or that involve services already substantially delivered. If a refund is granted, your access to the refunded service may be terminated (for example, if we refund an audit fee, we may revoke access to any delivered reports or materials).

• Monthly and Prepaid Subscriptions: Payments for subscription services (whether month-to-month or prepaid for a longer term such as an annual plan) are non-refundable once the payment has been processed. If you cancel a subscription in the middle of a billing period, the cancellation will take effect at the next billing cycle and you will not be charged again, but you will not receive a refund for the current period. Similarly, if you downgrade your plan, the change will take effect at the next billing cycle (unless otherwise arranged) and no partial refunds will be given for the current period.

• Consumable Products (e.g., Email Validation Credits): Purchases of usage-based consumable products like email validation credit packs are non-refundable. Once purchased, the credits are added to your account and available for use. Even if you do not use all credits, the purchase is final. The only exception would be if an error occurred (for example, you were accidentally charged twice due to a technical glitch, in which case we would of course refund or correct the duplicate charge).

• Exceptions: If a refund is required by law (for instance, certain jurisdictions mandate a cooling-off period for online purchases), we will comply with the applicable laws. Additionally, in extraordinary circumstances (such as a clearly verifiable technical failure on our side that prevented you from using a service at all), we may issue a refund or credit at our discretion, even if it falls outside our normal policy.

Chargebacks and Payment Disputes: If you dispute a charge with your bank or credit card company, and the dispute is resolved in our favor (meaning the charge was valid under these Terms), you may be responsible for any resulting fees incurred by us, and we reserve the right to terminate your account for fraudulent chargeback behavior. If you have an issue with a charge, we encourage you to contact our support first to resolve the matter quickly.

Promotions and Free Trials: We may occasionally offer promotional discounts, coupons, or free trial periods for certain services. Such promotions are subject to these Terms as well as any additional terms that accompany the offer. Free trials provide temporary access to the Service for evaluation; if you do not cancel by the end of the trial, you may be charged for continued use as per the terms of the trial offer. Eligibility for promotional offers may be limited and we reserve the right to modify or withdraw any promotion at any time.

All fees are charged and payable in the manner described at the time of purchase. If you have any questions about billing or believe there has been an error in billing, please contact support@Sendsentry.com promptly so we can review and correct any issue.

Intellectual Property Rights

The Service and all content, information, and other materials within it are the property of Sendsentry (IT Global Services, LLC) or our licensors, and are protected by intellectual property laws. This section outlines how those rights are asserted and what permissions you have as a user:

• Ownership of Sendsentry Content: All materials and content provided by us through the Service – including but not limited to text, graphics, logos, button icons, images, reports generated by our Service, software code, and compilations of data – are either owned by Sendsentry or licensed to us by third parties. This includes the overall design, structure, “look and feel,” and arrangement of such content. Sendsentry and its licensors retain all rights, title, and interest in and to the Service and its content. Our company name, logo, and any product or service names or slogans are trademarks of Sendsentry or its affiliates and partners, and may not be used without our prior written consent.

• License to You: Subject to your compliance with these Terms and your payment of any applicable fees, Sendsentry grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service and any content for your internal business or personal use. This license allows you to use our online platform, view and download reports or data outputs for your own use, and utilize the tools we provide, solely for lawful purposes and in accordance with these Terms. You are not granted any ownership of any intellectual property rights by using the Service, only the above limited usage rights.

• Restrictions: You may not do (or allow anyone else to do) any of the following with regard to our Service and content:

• Copy, modify, reproduce, distribute, publicly display or perform, republish, download, store, or transmit any portion of the Service or its content, except as enabled by the Service itself or expressly permitted in these Terms. (For example, you are allowed to download or export a report for your own domain that Sendsentry generated for you. However, you are not allowed to mass-extract data or scrape content from our site to create a competing repository or service.)

• Sell, resell, license, lease, or otherwise use the Service or content for any commercial use not expressly permitted by us. You cannot, for instance, take the results of our audits or data and directly monetize them in a product or service that you offer to others, without our explicit agreement.

• Remove or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Service. If we provide you with a report or any materials bearing our branding or notices, those should remain intact if you share the report with colleagues or stakeholders in your own organization.

• Use any illustrations, photographs, video or audio sequences or any graphics from the Service separately from the accompanying text or context provided by Sendsentry (unless such media is explicitly made available by us for independent use).

• User Data and Feedback: You retain ownership of any data or content you submit to the Service (your User Data). For example, if you upload or input a list of your email domains or email addresses for validation, those remain your data. However, by using our Service and submitting User Data, you grant Sendsentry a worldwide, royalty-free, sublicensable, limited license to use, copy, transmit, store, and back up your User Data for the purpose of providing the Service to you and as otherwise necessary for our legitimate business purposes (for example, for maintaining secure backups, or as part of aggregated analytics that do not identify you personally).

• We will not use your User Data for any purposes unrelated to providing or improving our Service, and we do not share User Data with third parties except as described in our Privacy Policy (e.g., to our subprocessors like cloud hosting, or as legally required).

• If you provide us with any feedback, suggestions, or ideas regarding the Service (“Feedback”), you agree that we are free to use and incorporate such Feedback in our products or services, without any obligation to you. Any Feedback you provide is entirely voluntary, and we may use it without compensating you.
• 
  
• Third-Party Intellectual Property: We respect the intellectual property rights of others and expect our users to do the same. If you believe that any content on the Service infringes your copyright or other intellectual property rights, please notify us with detailed information so that we can investigate and respond appropriately (e.g., via a DMCA notice for copyrighted content).

• Open Source Components: Some components of our Service or software may include open source software licensed under third-party licenses. To the extent required by those licenses, we will make those notices and license terms available to you (often via our website or within the software). Those third-party open source components are licensed to you under their own terms, not under these Terms, but they do not affect your ability to use the Service as a whole.

This Intellectual Property Rights section survives any termination of these Terms or your use of the Service.

Disclaimers of Warranties

Sendsentry provides the Service “as is” and “as available.” While we strive to offer top-quality services, there are important disclaimers you need to understand:

• No Warranty of Error-Free Operation: We make no guarantees that the Service will be uninterrupted, secure, or free of errors. While Sendsentry uses advanced AI and human verification to ensure data accuracy in our audits and analyses, mistakes or omissions are possible. We do not warrant that any data, report, or result provided via the Service will be completely accurate, complete, or up-to-date. The recommendations and information we provide are intended to be helpful, but you should independently verify critical information (for example, changes to DNS records or email configurations) before relying on it entirely.

• Disclaimer of Implied Warranties: To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, relating to the Service and its content. This includes implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. For example, we do not explicitly warrant that:

• The Service will meet your specific requirements or expectations.

• Using the Service will lead to particular results such as a guaranteed improvement in email deliverability, a specific increase in engagement, or prevention of all future email issues. (Our Service is a tool to assist you, but ultimate outcomes depend on many factors beyond our control, such as how you implement recommendations, recipient behavior, mail provider policies, etc.)

• Any defects or issues in the Service will be corrected promptly or at all (though we of course aim to fix known issues and continuously improve).

• Not a Substitute for Professional Judgment: The insights and advice provided by Sendsentry (including any “expert audits,” analytics, or recommendations) do not constitute legal, financial, or professional advice. You should apply your own judgment and, if appropriate, seek professional guidance when making decisions based on our Service’s outputs. For example, if we provide a recommendation about your email practices, you should consider how it fits your specific context and possibly consult with an IT or deliverability specialist if needed.

• Third-Party Services and Links: Our Service might integrate with or provide links to third-party services (such as enabling Google OAuth login, using Stripe for payments, or providing links to informational content on other sites). We have no control over and do not warrant or endorse these third-party services. They are provided for your convenience. Your use of third-party services is at your own risk and may be subject to the third party’s terms and privacy policy. Sendsentry disclaims liability for any issues arising from your use of or reliance on third-party services or content.

• Beta Features: If we release beta or experimental features, those are provided “as is” and exclusively for evaluation purposes. They may have bugs or undergo changes, and we are not liable for any issues caused by your decision to use beta features.

Some jurisdictions do not allow the exclusion of certain warranties. If laws applicable to you prohibit the exclusion of some or all of the above warranties, those specific warranties will not apply to you, but only to the minimum extent required by law. In such cases, our warranties will be limited to the greatest extent permitted by applicable law.

Governing Law

These Terms of Service, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Service or these Terms, shall be governed by and construed in accordance with the laws of the State of New Hampshire, USA, and the federal laws of the United States applicable therein—without regard to any conflict of law principles that would apply the laws of another jurisdiction.

If you use the Service from outside the United States, you do so at your own initiative and are responsible for complying with any local laws applicable to you. You agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or any dispute arising from them or the Service.

Dispute Resolution

We value our users and strive to resolve disputes amicably. If you have any issue or dispute with Sendsentry, please contact us at support@Sendsentry.com—often, a quick discussion can resolve most matters.

If informal resolution fails, the following applies:

• Good Faith Negotiations: Before any formal legal action, both you and Sendsentry agree to attempt to resolve the dispute in good faith through negotiation. Either party may initiate by providing written notice summarizing the issue and requested relief. The parties will then communicate (by phone, in person, or teleconference) to attempt resolution. If unresolved after 30 days, either party may pursue formal remedies.

• Jurisdiction and Venue: Any lawsuit related to these Terms or the Service shall be exclusively brought in state or federal courts located in New Hampshire, USA (assuming federal jurisdiction is proper). Both you and Sendsentry consent to the personal jurisdiction of these courts and waive objections to venue, including inconvenience claims.

• Injunctive Relief: Either party may seek interim or injunctive relief in any competent court to protect intellectual property or confidential information while informal resolution or arbitration is pending.

• Small Claims Option: If your claim qualifies for small claims court in a jurisdiction with personal jurisdiction over both parties, you may choose to bring your claim there instead of the courts above, provided the claim remains in small claims court and is not appealed or removed.

• Arbitration (Optional): At our sole discretion, Sendsentry may offer to resolve disputes through binding arbitration instead of litigation. If mutually agreed, a separate arbitration agreement will govern the process (e.g., American Arbitration Association rules). Without such agreement, disputes proceed in court.

• Waiver of Jury Trial and Class Actions: To the extent permitted by law, both you and Sendsentry waive rights to a jury trial. Disputes will be resolved on an individual basis only—not as class, consolidated, or representative actions. If this class action waiver is unenforceable, the entire dispute resolution section becomes void, and disputes revert to court.

This dispute process does not limit consumer protection rights under mandatory laws of your country of residence. We aim to be transparent and fair and will honor any such rights.

Miscellaneous Provisions

• Entire Agreement: These Terms (along with incorporated documents such as the Privacy Policy) constitute the entire agreement between you and Sendsentry regarding the Service, superseding all prior agreements or understandings.

• Amendments: We may update these Terms periodically. We will update the “Effective Date” and notify users of material changes by email or prominent notice. Continued use after changes signifies acceptance. If you disagree, you must stop using the Service and may cancel paid subscriptions. Modifications by you are not binding unless in writing and signed by an authorized Sendsentry representative.

• No Waiver: Failure to enforce any provision is not a waiver of that provision or any other. Waivers are effective only if written and signed by Sendsentry.

• Severability: If any provision is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remainder of the Terms will remain in effect.

• Assignment: You may not assign or transfer these Terms or your rights without our prior written consent. We may assign or transfer our rights freely, including in connection with mergers or acquisitions.

• Relationship of Parties: You and Sendsentry are independent contractors. No agency, partnership, joint venture, or employment relationship is created.
• Force Majeure: Sendsentry is not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, war, strikes, internet outages).

• Notices: We may send notices by email, account dashboard, website posting, or other reasonable methods. You are responsible for keeping your contact information current. Notices to us should be sent to support@Sendsentry.com unless otherwise specified.

• Headings: Section titles are for convenience only and have no legal effect.

• Language: These Terms are in English. In case of conflict with any translation, the English version prevails.

By using Sendsentry, you acknowledge that you have read, understood, and agreed to these Terms. For questions or clarifications, please contact support@Sendsentry.com.

Thank you for trusting Sendsentry with your email infrastructure needs. We look forward to helping you improve your sender reputation and email deliverability, respecting your privacy and rights. Welcome aboard!